Technical support

A technical assistance ready for you

In order to fully enjoy your video solutions, Pryntec offers several tools for its customers…

Support technique Pryntec

Customer portal

The latter is useful to:

  • Make an online request for an after-sales service intervention and follow its progress in real time
  • Request a return merchandise authorization (RMA)
  • Activate licenses
  • Access to Owncloud

OwnCloud

This website is at customers’ disposal in order to find:

  • A marketing and commercial database
  • A technical database
  • Updates and upgrades

Hotline support

  • Available from Monday to Friday from 9 am to 12pm, and from 2pm to 5pm.
  • Provides level 1 answers to technical questions or redirects you to a specialized contact